French‑Speaking Helpdesk Support Technician (m/f/x) Remote in Portugal + Quarterly On‑Site Visit in Porto
About the Role We are looking for a French‑speaking Helpdesk Support Technician to join a technical support team dedicated to assisting users of a financial and accounting management platform for SMEs. The role involves handling customer requests, troubleshooting issues, and providing third‑level support for internal applications.
Main Responsibilities Handle incoming support requests from users (phone, email, chat) Provide
third‑line technical assistance
for software applications Analyze issues, errors, and data inconsistencies Support users in resolving technical problems related to specific applications Follow established protocols and ensure accurate use of tools Verify customer data in the database to prevent errors Suggest improvements based on recurring incidents Participate in training and continuous development activities Perform any additional tasks relevant to the support function
Required Skills French C2 – mandatory English B2 -mandatory Already living in Portugal – mandatory Knowledge of MySQL - mandatory Knowledge of Postman Knowledge of Slack Strong typing skills MS Office proficiency Technical troubleshooting and problem‑solving abilities Strong written and verbal communication Customer‑oriented mindset Ability to manage support tickets efficiently Flexibility, willingness to learn, and teamwork
Training 12 working days, 8 hours/day Training delivered in English Includes tools, product knowledge, customer management, and software training Training compensation:
185.60 € per week (net) Contract signed after successful completion of training
Working Conditions 40 hours/week, Monday to Friday, between 08:00 and 17:30 Portuguese holiday entitlement (up to 20 days in the first year, then 22 days/year) 1‑month probation period Remote work model Mandatory on‑site visit once per quarter
at the Porto office
Salary Package (monthly gross example for 22 working days) Base salary: 998 € Holiday allowance: 83.17 € Christmas allowance: 83.17 € Meal allowance: 154 € Total package:
1,318.34 € Total cash compensation:
1,318.34 €
Contract Details Selection Agreement during training Employment contract with uncertain term (12 months) after training Possibility of permanent contract after 2 years Health insurance from day one Meal allowance via prepaid card Holiday and Christmas allowances paid monthly Income tax and social security deductions according to Portuguese law
Location Remote in PortugalQuarterly on‑site visit: Porto
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Empregador para French‑Speaking Helpdesk Support Technician (m/f/x) in Porto: AVEC Human Resources Services
A AVEC Human Resources Services é um excelente empregador que valoriza a formação contínua e o desenvolvimento profissional dos seus colaboradores. Com um ambiente de trabalho flexível que permite o teletrabalho, os funcionários têm a oportunidade de equilibrar a vida pessoal e profissional, enquanto trabalham em uma equipe dinâmica e colaborativa. Além disso, a localização em Portugal, com a possibilidade de presença ocasional em Porto, oferece um estilo de vida vibrante e acessível.
Dados de contacto:
Equipa de recrutamento de AVEC Human Resources Services
