Num relance
- Tarefas: Apoiar anunciantes B2B, resolvendo problemas e melhorando a experiência do utilizador.
- Empresa: Multinacional dinâmica e líder no setor de publicidade digital.
- Benefícios: Bónus de boas-vindas de 2000€, seguro de saúde e oportunidades de crescimento.
- Outras informações: Ambiente moderno com eventos sociais e formação contínua.
- Porquê este emprego: Trabalha com tecnologia de ponta e impacta diretamente a satisfação do cliente.
- Qualificações: Fluência em espanhol e inglês, experiência em marketing digital e gestão de campanhas.
O salário previsto situa-se entre 24300 - 29700 € por ano.
B2B support to the company's advertisers.
Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.
Key Skills & Knowledge
From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels.
Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.
Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.
Partner with inhouse technical specialists to educate advertisers on product features and common issue types.
Spanish C1/ C2 + English B2 Experience on paid campaign management is mandatory.
Have a degree in Marketing or related field.
Have experience in Digital Marketing.
Have experience in a Contact Centre, Service program for any Advertising Tech company.
Be fluent with any social media products usage and have understanding of digital advertising.
Strong customer service-oriented skills.
Can work as a team member, as well as independently.
Private Health Insurance from day one Welcome Bonus of 2000€ Great opportunity to grow quickly within the company Excellent work opportunity in a dynamic leading multinational company; Stable work and career progression; Investment in training (ongoing training) and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking … Working Hours On-site:
- Monday to Sunday - 07:00 to 19:00 2 shifts: 07:00 – 16h00 / 10:00 – 19:00
- #J-18808-Ljbffr
Empregador para Spanish B2B Support Advertisers: Atlean World
A Atlean World é um excelente empregador que oferece uma experiência de trabalho única em Lisboa, Portugal, promovendo um ambiente multicultural e oportunidades de desenvolvimento profissional acelerado. Com benefícios como formação gratuita, seguro de saúde privado e atividades de equipa regulares, os colaboradores têm a oportunidade de crescer dentro de uma das maiores empresas de experiência do cliente do mundo, enquanto desfrutam de uma vida vibrante na cidade. Junte-se a nós e faça parte de uma jornada sem fronteiras!
