Num relance
- Tarefas: Apoiar operações de conta e garantir um excelente serviço ao cliente.
- Empresa: Adidas, uma marca icónica que valoriza a diversidade e inclusão.
- Benefícios: Salário competitivo, ambiente dinâmico e oportunidades de crescimento profissional.
- Outras informações: Ambiente colaborativo onde a criatividade e a autonomia são valorizadas.
- Porquê este emprego: Trabalha com uma equipa incrível e faz parte de uma marca globalmente reconhecida.
- Qualificações: Experiência em atendimento ao cliente e fluência em inglês e francês.
O salário previsto situa-se entre 63000 - 77000 € por ano.
Purpose & Overall Relevance for the Organization Account Operations is responsible to support the business to achieve sales and market strategy objectives.
Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.
Key Responsibilities
Provide Account operations support to all assigned customers in specific market.
Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.
Collaborate closely with internal and external departments (e. g.
Sales, AS&OTeam, Finance, Order Fulfilment) when dealing with the following topics:
Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.
Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
Track carrier deliveries and parcel deliveries Work in close cooperation with colleagues from other groups within Accounts & Sales Operations Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation.
Knowledge, Skills, and Abilities
Strong Customer Service focus and excellent communication skills.
Working knowledge of MS Office, SAP/CRM and Business Objects.
Advanced English and French knowledge (written and spoken).
Understanding of costs and of sales generation.
Process-oriented mindset and in-depth understanding of complex correlations.
Proactive, Autonomous, and independent working style.
A high level of problem-solving ability.
Ability to contribute to a team environment where performance is measured.
Experience in working under pressure to meet deadlines and conflicting priorities.
Requisite Education and Experience/Minimum Qualifications Successful completion of mandatory education level or vocational studies.
Bachelor's degree is a plus. 2+ years' experience in providing customer support in the field of customer service, sales or logistics adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace.
We do not tolerate the harassment or discrimination toward any of our applicants or employees.
We are an equal opportunity employer.
Empregador para Adidas Specialist Gbs Acct & Sales Ops (french Speaker): Adidas
A adidas Global Business Services (GBS) é um excelente empregador, oferecendo um ambiente de trabalho dinâmico e colaborativo em Porto, onde a inovação e a melhoria contínua são valorizadas. Os colaboradores têm acesso a oportunidades de crescimento profissional, formação contínua e uma cultura que promove a diversidade e a inclusão, tornando cada dia uma nova oportunidade para aprender e contribuir para a transformação da empresa. Além disso, a localização em Porto proporciona um estilo de vida vibrante e acessível, ideal para quem busca equilíbrio entre trabalho e lazer.
